White Paper

Big Data Technology and its Impact on Contact Centers

fpo-pdf

Discussion on use of Hadoop, Storm and NoSQL. This paper discusses and provides details including:

  • Using Big Data to Deliver Better Contact Center Solutions
  • What is Big Data?
  • What Can Big Data Do for Me?
  • Using Big Data to Gain a 360˚ View of the Customer
  • The Big Data Software Stack

We invite you to continue this discussion on our LinkedIn page or email us at marketing@daitangroup.com for more information.

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