White Paper

The Collaborative Enterprise: How Unified Communications Technology is Enabling Enterprise Transformation

fpo-pdf

Unified communications technology is enabling a transformation in how enterprises collaborate and communicate internally, and with their customers. This white paper will look a little deeper into changing behaviors that have set these expectations, and the technical challenges that result. It will then go on to describe introduce Daitan case studies that have delivered on two particularly challenging unifed communications use cases:

  • IP-based voice and real-time messaging between any endpoint, and
  • Intelligent chat, real-time co-browsing, and on-the-fly translation services for a customer engagement center

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