Until recently, integrating an application to the telecom infrastructure (so that, for example, a website or mobile app could offer click-to-call or video conferencing capabilities without the installation of an additional native application) required developers to understand and use telecom or VoIP protocols (SS7, SIP, etc.). It comes as no surprise that the web/cloud applications and the telephony spaces have remained separate fields.
However things are changing fast. From its early start in the mid-1990s, VoIP technologies grew to represent a market of about $70B in 2013 (Infonetics). Amazon launched AWS cloud computing services in 2006 and is now joined by other giants like Google and Microsoft. The age of IP-based communications and cloud computing is here.
As VoIP technologies reached maturity, several new companies launched the Telecommunications API industry – allowing web/cloud software to interface with telephony and SMS networks using standard web API’s. Examples of such companies include 2600Hz, 46elks, Bandwidth.com, Callfire, MediaBurst, Nexmo, Plivo, Tropo, Twilio, and Voxeo.
For an extended discussion of Telecom Cloud API’s, download the white paper “Telecom Cloud API’s – Integrating Web/Cloud Solutions with Real-Time Communications“. This paper explains Telecom API’s, lists their most common use cases, features available from most vendors, and helps choosing the best vendor for a particular application.
Daitan Group is a software development service provider with focus in Telecom, Unified Communications and real-time Cloud/Web Solutions. We partner with technology vendors to help them develop their next software solution. Daitan has organizational experience both helping Telecom API providers to develop their offerings and helping solution developers create their products leveraging Telecom APIs. To know more about what Daitan can do for you, please visit http://daitangroup.com