We hear a great deal about customer-centricity and integrating the customers’ journey at all touch points in order to optimize the customer experience. Considering how customer demands continue to evolve, what does it take for...Read More

We hear terminology from industry pundits like Digital Transformation, Digital Business, and Digital Economy. And, as broad as it sounds, it encompasses a fundamental shift from business status quo, to businesses ‘transforming’ themselves in order to...Read More

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