In today’s fast-paced business world, exceptional communication and collaboration applications are pervasive. At Daitan, we work with a variety of technologies and applications every day, and many of them have become valuable tools that help us be more nimble and responsive to each other and in support of our customers’ needs.
Interactive, Secure Communication Fosters Great Collaboration
Communication and collaboration are the heartbeat of every company. And the application tools we use to keep pace are vital to how effectively we operate with each other as a team, and engage with customers. The days of business managed primarily by voice calls and email are gone—and that’s a good thing. Because we are global, our work environments run 24X7, on real time, multi-media interactions across all devices. At Daitan, work follows us wherever we go, because we incorporate a rich mix of applications for messaging, video chat, file sharing, and synchronization.
Communication & collaboration are the heartbeat of every company
This means everything is continuously updated and at our finger tips—as well as our customers’. It helps us dynamically interact, answer questions, share information and drive progress. In short, it’s how our business gets done.
Messaging and File Sharing Apps That Keep Business Humming
Messaging is a cornerstone, and there are a plethora of apps we have encountered via client’s workflow, as well as leveraged in Daitan’s business—for example, Skype (Microsoft) and Yammer. As pioneers of the messaging space, both have played important roles in moving enterprise communications to a new level and establishing the value of productivity gains that result when these tools are used.
A couple new names also come to mind for Daitan—Slack and Symphony. They are boldly redefining the enterprise collaboration architecture itself through API-centric messaging platforms that promote integration and asynchronous workflows.
Messaging provides the immediacy needed
Slack is taking the world by storm as a core-messaging platform with a long lineup of complementary applications users can easily activate to expand functionality and customize their experience. It’s very cool, easy to use and flexible. While Symphony is not as mainstream as Slack, it is without a doubt, a powerful, highly-secure messaging system. We are familiar with Symphony deployments in highly-regulated environments requiring significant data protection and privacy—think financial services and healthcare industries. The important takeaway is this, messaging provides the immediacy needed when keeping track of daily progress and relevant developments, which is pivotal when Daitan—or any company—is completing client projects or closing new business.
We also rely on electronic file sharing and synchronization applications such as, Dropbox, Box and Syncplicity to ensure secure, timely information exchange with customers, partners and each other. Clients and Daitan frequently need to exchange documentation, specifications and project materials. A robust file-sharing environment, versus email attachments, makes that workflow seamless. The latest version is always globally accessible to anyone on the team and across any device.
With the Migration of Popular Apps into the Workplace, Shadow IT Emerges
The last few years has seen an influx of many exceptional collaboration applications, so it bears mentioning how they came into the workplace. Frequently the adoption of these tools starts in our personal lives. We use them “at home” only to discover how purposeful they could be in the work place. That very dynamic has resulted in what many refer to as Shadow IT and/or Stealth IT. These terms are often used to describe how applications, solutions, systems become incorporated inside companies without proper “management approval.”
IT departments and CIOs grapple with the phenomenon, often trying to accommodate the value perceived by users, but cognizant of the security risks “unauthorized applications” can present. And beyond security, unauthorized apps can potentially cause compliance concerns in regulated environments, disconnected and siloed information, and/or bypassed workflow processes. Add a global workforce and mobility to the equation, and the complexity of the challenge can be overwhelming. With new capabilities that manage identity access management, such as Centrify, corporate IT can control access to sensitive data and enhance their access control with multifactor authentication. Dealing with the various mobile devices and OS types, tools like VMware AirWatch® provide enterprise mobility management, including not only device control, but also capabilities to manage content, applications, email and browsing from a centralized admin console.
It’s not only BYOD, but also BYOApp
It’s challenging, but corporate IT is adapting because the productivity value-add of apps that enhance communication and collaboration is too important to any business. So, these days, it’s not only BYOD, but also BYOApp—and onward everyone goes with the help of other “apps” that manage it all.
Collaboration Apps can Create Enhanced Workflows With API Integration
As the relevancy of collaboration apps take hold in an organization, it’s difficult to “undo,” let alone deny the value. In fact, it can be strategically beneficial to onboard these applications into corporate environments. By leveraging the apps’ exposed APIs, companies are customizing them for their specific data and workflow needs. The benefits are obvious, mitigating the security and compliance risks, better information management, and Increased productivity across a global and mobile workforce. Daitan has helped a variety of clients formulate and execute their API strategies, which often includes formal integration of “Shadow IT” apps.
What This Means to Business Success
At Daitan, communication and collaborations apps are vital to the daily business of our company. It’s foundational to how we work with each other, and engage our clients. Most of our customer relationships span several years because we are highly-effective at accelerating their software development initiatives and enabling them to strategically grow. There is no doubt that using great communication and collaboration applications is integral to that kind of success.
Contact us if you have questions, or would like to hear more about how we have helped companies bring great collaboration apps “out of the shadows” and into main stream business operations.
If you’re interested in learning more about the impact of popular collaboration applications in the Enterprise, then take a look at the White Paper below. You can download this whitepaper to learn about the impacts—both positive and negative—of Shadow IT in the new collaborative Enterprise.