White Paper

Moving from Contact Center to Customer Engagement Model


Using The Cloud, Big Data and WebRTC to Get There

This paper discusses:

  • Evolution of contact center to customer engagement model
  • The expectations of the mobile social customer
  • Taking the center into the cloud
  • Web Analytics and Big Data trends
  • WebRTC and Seamless Channel Transitions

Includes Technology Checklists for a customer engagement model.

We invite you to continue this discussion on our LinkedIn page or email us at marketing@daitangroup.com for more information.

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