Recently Forbes Magazine published a great article on the subject of Machine Learning (ML) and Artificial Intelligence (AI) based on research done by McKinsey Group Institute. It covers interesting data points about investment levels and rate of adoption by industry. It’s...Read More

We hear a great deal about customer-centricity and integrating the customers’ journey at all touch points in order to optimize the customer experience. Considering how customer demands continue to evolve, what does it take for...Read More