The ‘always on’ workforce expects their work environment to support simple, quick, and easy communications everywhere, with every device. And today’s customers expect they should be able to connect directly with the companies they do business with in just the same way that they connect with friends and family — through video chat, instant message, and social channels — is presenting new, and technologically demanding, pressures on enterprises.
We just published a White Paper that looks at some of these changing behaviors, and touches on two Case Studies that describe work we recently undertook at Daitan that faced these challenges head on. We invite you to download the White Paper at the link below.
Please contact us if you have questions.